I hope you find this mail in all your good health

Dear Sir,
I hope you find this mail in all your good health. I am Ramendra Singh working with Infosys Technologies as a Programmer Analyst. I have a strong belief in Reliance ADA group as a good service provider, but I feel really very sorry to tell you that now you are degrading yourself by harassment of Customer like me. You can go through the incident that has happened with me in the mail attached and really shocking is no revert from all the people whom I marked this mail. Dear sir to get your data card I enclosed all the documents with the CAF at a very initial stage
1. Bank Statement (Address Proof)
2. PAN Card
3. License
4. Infosys Technologies ID Card
5. HR Letter from Infosys Technologies
After 15 Days your verification Deptt has discontinued my services with a note Negative Address Verification. I felt really shocked to see the people like Mr. Rahul B Pawar who is looking after verification for Pune as he termed it as negative due to the reason I am residing there with my fellow Infoscions, he has sent a person at my residence and I signed on the papers he provided. Now again after 15 days I have to wait for that fellow and sign those papers. In addition to this that verification person never come on time, in day time I am in office so that can not attend him I requested them to send him either before 9 am or after 7pm but he everytime comes in the day time.
Sir, apart from this there is no revert from any of the person to whom I marked this mail. One more point I would like to bring in your notice is that one of my room mate is already using this facility from Reliance and that is even with lesser documents than me. Apart from this I tried the number of Sudha Vutukuru -02030331824 around 20 times but she never picked up phone and if picked disconnect it, Please try this number yourself I don’t know why these people are working in customer service deptt.
Sir, I request you to take necessary step against the people involved in this so that in the near future no body should feel harassed by you customer service deptt.
Further I appreciate the efforts put by Mr Rajinder one of the person working with Hindustan Commnication Reliance Web Express at Bavdhan Pune unit who has taken more than extra efforts to get it activated but all in vain. Due to our own Mr Pawar.
Ramendra Singh
EMEA
Infosys Technologies Ltd –PUNE
Phone-9881460260
9212727137
Most of the things that we desire in life are expensive. But the truth is that the things that really satisfy us are absolutely free….
- Love, Joy, Laughter and Friends…
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From: S P S BAMRAH [mailto:spsbamrah@rediffmail.com]
Sent: Tuesday, September 26, 2006 10:47 PM
To: serviceassurancecell@relianceada.com; sudha.vutukuru@relianceada.com
Cc: neeraj.bist@relianceada.com; customercare@relianceada.com; ramendrasir@yahoo.com
Subject: ****************Service issue with ZTE Card -9372442490**********************
Dear Team
This is regarding the Reliance ZTE Data Card linked to the Rel No 9372442490. I am writing this mail after a lot of harassment from Reliance Web Express at Bavdhan, you customer service center *333 and Verification Deptt. I have taken this Data Card at around 15-20 days back after completing all the documents which include Bank Statement (Address Proof), HR Letter from Infosys , My Infosys ID Card, PAN Card, License. A person from verification Deptt has visited my place that I provided for the verification, I signed the document he has provided me. After completing all these formalities my card got activated after 3days whereas assurance of 1 day was given for the same. I tolerate this much delay as it can be due to the process of verification. But after completing all this formalities and patience my card got activated and I was using it till 26-09-2006 9.00 pm. But at sudden you discontinued the services for the card without any prior notification I was shocked to see that.
After this much patience my card got activated and now you again deactivated it when I called at your service centre at 10.00 pm on 26-09-2006 Mr Hari picked up the call and the tone in which he spoke to me was totally intolerable and not justifiable. He told me that your address verification is NEGATIVE. I felt shocked to hear that and he has added fury to my anger with his arrogant voice and than I asked him to transfer the call to His manager than I had a word with Sharmila She told me that your address verification is negative and you have to visit our WEBWORLD to get it verified I don’t know what all has happened there are so many friends of mine who are using the same connection from the same address and even with the lesser documents that I had given . I don’t know why you people are making me feel harass. I am working in Infosys and already provide all the relevant documents asked from me. Now I don’t feel that I would love and recommend any body to go for reliance. You have lost a loyal customer and I am not a fraudulent if you want you can come and confirm it at my address any time. I don’t know now when I will get time to go to WEBWORLD once your executive has visited and I had given all the documents you tell me where I was wrong.
I request you all to activate my connection ASAP. Otherwise I left with no other option instead to go for surrender of this card.
Regards
Ramendra Singh
09881460260
09212727137
A-17, COCEPT SERVICES , HIGH CLASS RESIDENCY
OPP DSK TOYOTA
BAVDHAN
PUNE
MAHARASHTRA