Sunday, September 03, 2006

Everyone saying about Reliance Communications is TRUE.

Everyone saying about Reliance Communications is TRUE.
Every employee in WEBWORLD/ WEBWORLD Express is showing interest only in Sales due to their incentive schemes which the company is offering to their Franchisees/ Staff.
The Marketing Staff/ Customer Care Staff are found to have no knowledge about the system and they are not even ready to know the System atleast.
Reason behing this may be the Employee found not be professional nor even a good body language while interacting the customers.
Booking Post-Paid Logins on fraud names is making the Company to drop down it’s image.
Whenever the customer reaches the Webworld/ Webworld Express, the staff are intimating that the Server is down and unable to load Easy Recharge nor process the requests
First and Foremost thing that the Reliance have to Improve is
1. To have an Professionally trained Customer Care in Webworld/ Webworld Express
2. Upgrade their servers to uphold the customer needs and queries to timely resolve
3. Maintain sufficient Paper Vouchers at all outlets
4. Bring-in a discipline with the staff not to play jokes infront of the customers
5. Found an in-significant Technology at Reliance Webworld and they are not using that:
HAd Seurity Camera’s with them, why they are not playing the video’s and audit the behaviour of their staff?

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