Please accept our apologies

Dear Mr Bansod
Please accept our apologies for the unwelcome experience. I will ask our State Hospitality Manager - Mr J Guha to get in touch with you for complete details. Post that we will initiate corrective measures to try and avoid similar incidents in future. Please do may another visit to this or our other plazas - we assure you that in future we shall take better care.
regards
Ajay Khanna
Head Operations