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Bad Experience with Reliance Web World Express

Reason 1: Customer Complaint
Reason 2: Dealer Staff
First Name *Ankit
Last Name *Jain
Conatct Phone *9312071342
Email *jankit@gmail.com
Address 1 *410/16, Civil lines
City *Gurgaon
State *Haryana
Pin Code * 122001
Customer - YES

Reliance Phone No. * 09313553581

Dear Sir,

I am a customer of Rel. Info. for past 2 years and have 6 landlines and mobiles for past 2 years. Throughout that period I have recommended your services to near and dear once.

But today after visiting the Sector 31, Gurgaon Web-World Express my belief lays shattered. I went there to get my POST PAID mobile connection migrated into "LIFETIME PREPAID". On expressing my desire I was handed over a form and asked to deposit a sum of 991 Rs. which I did.

While filling up the form (and seeing the postpaid-plans) I queried that the form is for LIFE TIME PREPAID, at which the lady exploded. She openly said there is nothing called lifetime prepaid thing for postpaid subscribers.

On my saying there is lifetime prepaid plan she said I should have made it clear at very beginning. I remained her that I tell her I want to go to switch to "LIFETIME PREPAID" and she asked "WHY" (well I forgot India was not a democratic country).

Well I told her because the Lifetime Prepaid Plan suits me. She told me I should have asked her to convert my phone first to pre-paid and then should have come to her.

I told her you have to inform me about it... she started blabbering and made fun of my know-how in front of all customers and staff for 5-10 minutes.

Thanks, Ankit

One Mr. Srinivas of Reliance Webworld

Dear Sir,
Connection # 93437-13578
I regret to inform you that your after sales service is terribly disappointing. For the past 3 months we have been after your service agent, One Mr. Srinivas of Reliance Webworld, Cunnigham Road, Bangalore.
As I needed to connect it to my laptop, it was not getting downloaded/not detecting the from my laptop, hence we have requested your service agent, who is absolutely IRRESPONSIBLE. Every time we call he has an excuse saying that, call after 1 hour or 1/2 hour, I am bussy with customer etc etc. We don't know what motive he has in his mind.
We would highyl appreciate if you could kindly and immediately give a solution, lest we have to surrender your phone. Kindly also note, like me there are several clients are suffering from this lack of service from your outlets. I may have to lead all such sufferers and bring your promisses thru media.
I hope you would take up this issue seriously and looking forward to hearing from you.
Regards,
V.S.Bobba
98867-55533
080-5113-4242

Reliance BroadNet: My experiments with ISPs

I must confess I'm a media junkie. The last shutdown my poor souped up PC had was months back when the electricity fluctuated!

Reliance has put its ruddy foot in every aspect of my life. My own personal RIM (RIM to RIM free, which sustains my romantic life), the power (as you might have guessed) is also Reliance aka Reliance Energy, recently Reliance trapped me further with a bloody Fixed Wireless Phone (FWP) that has serious psychological issues with itself. All in all everything but my soul (I think) belongs to the Holy ‘R’.

I have a fetish for bandwidth; I’d rather download than play a game. I want all the games and software before my buddies even know they exist (cuz I love the look on their faces). With the miracle that is Torrents all that and more is just a few clicks (right clicks, saves, OKs, cancels etc. etc.) away.
I hereby furnish without prejudice my experience with ISPs:

Mantra Online : PSTN, was fun while 3.2 kB/s was exciting.Fast forward the broadband age!!Powersurfer : Dubious claimant to the broadband throne, should have been named ‘octogenarian surfer in comatose’ i.e., it sucked harder that Karan Johar on a lollypop.My local ISP donned the white suit of armor and rode to me on a silver stallion with:Sify : Who gave me, hold your breath, 5.4 kB/s !!! Man now I was happenin’ I could put a mp3 album for download and sit back for a week and hope that none of the other schmucks were using the net so I could sample the proverbial 64 kbps. Sify (The Sequel): I squealed like that pig in that movie when my ISP walla took pity me and hooked me up to a 64 kbps dedicated line. Is there a catch you ask? Of course yaar, the damn thing was missing 5 days out of the week! I paid for a month then used it for a week if the connection was in a friggin mood to stay on that much.Then I tried out nothing short of 7-10 different ISPs and 3 providers. None of them could sustain their connections long enough to justify the money I was paying them for unlimited connectivity. BTW I shot, stabbed, kicked and punched my Internetwalla for giving me false hope, and I shot him again in the head to make sure.

Along came TATA Broadband, and I was ever so excited, finally a bunch of guys who technically ran the internet gateway to our great nation.Two words, ‘failed promises’, it was running good for a while and surprisingly TATA was peddling connections at rates higher than what was being charged by local providers who were actually piggy backing off them in the first place. Oh yeah, the ‘but’, it klonked off one fine day and remained off for a good two weeks. Goodbye TATA.

Reliance sent this happy confused Sardar home to me one day to explain their rates, by now I was known by almost every internet walla guy in the area as the unhappiest dude ever. He talked and I listened, chalo, abhi no-one should say I didn’t give the Ambani’s a shot! 48 hrs and Rs. 500 later another likeable bunch of guys started yanking at wires around my house, plugged me up with a DSL modem and put my IP via DHCP. Logged me in and asked me to give it a shot. Fine but they all seem nice the first couple of days. Few days passed and I was actually able to download files at the actual calculated speed. Wow, I never felt that I would live to see that day. But it came and it stayed for good.

BroadNet has the following advantages:- Stable, has never ditched me.- Dedicated, the speed never fluctuates- DHCP, automatic configuration so n00bs don’t screw up
BroadNet has the following issues:- Customer support, they suck, plain and simple, those twits need your ‘subscriber id’ without which they can do diddly nothing for you, and they are useless even if you happen to reach them.- Login, I think Reliance could do better than having their subscribers’ login every 4 hours. The connection automatically logs you out after 4 hours. Then you got to go to http://www.reliancebroadband.co.in to login all over again.- Clueless employees, the ‘engineers’ who end up assisting you are newbies and panic the moment you say you know how to get to ‘Network Settings’

I have tasked ‘Automate 4’ to automatically log me in every 4 hours so that even if I’m not at the desk my downloads continue uninterrupted.

Software I recommend you use:1. Automate 4.2. Zonealarm Pro Suite.3. BitComet.4. Proxomitron.5. Getright.6. Opera.

It’s the best ISP I have had and I totally recommend it to everyone who has access to it.

I have downloaded 26 GB this month, trust me Torrents + Reliance BroadNet = One Happy Camper.

Lemme know guys of any dev. from your side! Cheers!

DETAILS OF A RELIANCE INFOCOM TARRIF PLAN CALLED” FW290DATA/l180″ OR FW290DATA/l180( SMALL L 180)

I AM LOOKING FOR DETAILS OF A RELIANCE INFOCOM TARRIF PLAN CALLED” FW290DATA/l180″ OR FW290DATA/l180( SMALL L 180). cAN YO HELP PLEASE.

so dont try 4 this type of scheme.

this is acrually a very good scheme. but after 2 or 3 yrs this company willl once again announce that we r going to close thos scheme. so dont try 4 this type of scheme.

CDMA with their exclusive codes inserted in SIM

SIM (subscriber identity module) which contains necessary information for authentification purpose and storage of phone numbers, so if the technicians come up with a way of making the same facility available with CDMA with their exclusive codes inserted in SIM then I believe there should be no problem changing handsets of ones desire every time one gets bored of the old one