I registered a complaint

Hi,
I registered a complaint with Reliance close to 5 days back regarding the problems I was facing using a HCC card for my reliance mobile.
I am loosing my precious time and money calling those idiots in the call center and this still remains unsolved after 5 days. The agent at the call center reported that the issue should take a maximum of 36 hours…. I guess they are still waiting for the completion of 36 hrs after 5 days.