broad band connection

Dear Sir,
we have taken a broad band connection on 1 oct 07 while booking this i have chosen billing plan of 1299/-where as your executive commited that i will get downloading speed 2gb and 5 gb downloading free we accepted that and booked the connection.we recd first bill and paid also on 27/10/07 we change the plan 299 for that we given complaint no 57749198 dt.27/10/07.
After changing plan we was having idea in mind that we will get the bill according the 299 plan and speed of 2 GB downloading as we are looking for high speed internate.
All to gether we didnt recd bill of december month and we start getting call from your collection department stating that we have to pay sum of amt rs.2400/- immediately we requested them plaese send us the bill we are having procedure to clear the bill from accounts dept and till we will not give hard copy they will not make a payment, Un fortunately we have not recd the bill but the strong and harsh followup from your collection department was going on in between personally we went to your pradhikaran web world for getting the bill but they have refused to give a copy and given adress of vardhman building at pune adress we went there but they also refused for duplicate bill as they said that is not the broad band dept. we was not under stood what s to be done.In betwwen on 3 feb we was spoken again on your help line they said that we are activated on 2199 plan which we never asked for as well as we launch a complaint that we are not recd bill vide complaint no 63173191 and 63173843
Finally on the 12/02/08 we recd the bill of dec month and 15/02/08 we recd the bill of january month where the due date is shown of 18/02/08 which we paid on 18/02/08 by our check of cosmos co operative bank as we wanted to keep our internate line on. But the same day we seen that our line was alredy discconnected for which we are complaint and also requested for restart the line immediately but your executive is refused to start the line she has told after realising of our check and than after within 48 hours you will start the line in that case we said please disconnect the our account and send us the final bill and settle the mateer as we fill we are not having service from any proffessional co. Its your mistake and you make customer as suffer and pennalised for th same which complaint no are 63881707/ 63882484 and 64046263
We request please cancel the line and improve your service as more and more customer will enjoy the benefit just for the fullish reason finally customer is sufferer dont blame the customer when you are not in position to give a good service Our cust. id is 350692260132
Thanks
Nitin Shah
+919823300000/+919960330000