we have enjoyed many of a-1 plazas

d/sir regards. on 25.04.07 we visited your a-1 plaza situated at chotila truck stop village kumbhara,surendranagar (gujarat) operated by kapn pvt. ltd, while we were on route to jamnagar to attend a marriage. we were 4 adults and 4 childeren with a driver. since (outisde) temperatue was over 40, we preferred the a/c cabin for lunch. despite many requests the dhaba employee did not reduce the cabin temp. below 29 saying that reducing the temp. will consume more electricity. any how just after finishing our lunch with in minutes we made the payments since we were in hurry. but all of sudden on child aged about 5 years went to laterine. then we were pushed to wait. immediately a employee came and switched off the a/c . we requested him that now this is a matter of 5 minutes, kindly on the a/c. but he didnot. when contacted the man called manager (but did not seem),very rudely refused to on the a/c saying that since you have made the payments now matter is over. we said that let the child come and we shall depart but he said that do you want to sit for hours long in a/c of free. we requested him that we are also in hurry and are not in position to sit for hours. but he behaved very rudely.
our job is of touring type and already we have enjoyed many of a-1 plazas.
what i feel that these type of incidents give very bad impact on reputation. kindly take an appropriate action and infrom us by mail. sorry for incovenience caused. regards. arvind sharma