I was using tataindicom broadband

All,
I was using tataindicom broadband, and planned to switch to reliance wireless for a better service. today its 20th day of me waiting for connection to get install.
I have submitted all documents, given the money needed to install the connection, but still waiting for engineers to find some time to install the connection.
today morning i mail this to Mr. Gaurav Wahi (Vice President Reliance Communications) also.
ppl from all the depts who interacts with customer taken every thing for granted. they don’t know how to talk to customer, and how to deal with them. they do every thing except solving the customers problem.
according to policy of rel wireless it takes max 10 days time to install a new connection, already 20 days gone and no sign of connection. if tomorrow i miss the due date of bill submission, i’ll be libel to pay some late fee for not doing it on time. I feel same should be apply to this situation. some kind of penalty should be imposed on the involved ppls.